If you are unfortunate enough to have a company lose your money but not go bust, in the first instance make a complaint to the company involved. Should you not receive any redress, then you may make a complaint to the Financial Ombudsman Service, (FSO). They will investigate the complaint on your behalf, and if they find the GCEN is in the wrong, you may get your money refunded. To check if a company is regulated, authorised or simply registered, you can search for them on the FCA register. An alternative to having to do this is not to use a specialist currency broker, but to use the services of a high street bank, though they generally cost more in fees.
For individuals making a larger Currency Exchange Overseas, specialist brokers like GCEN will generally offer the most competitive rates. These companies may be used for smaller Currency Exchange Overseas as well, but they will work out more costly than a bank. They are particularly useful for the larger transactions, however, such as buying a holiday home abroad or any type of property. Or, if you were to emigrate, then you would need to transfer all your assets to the currency of the new country you are settling in. Unfortunately the less the value of the Currency Exchange Overseas, then the more probable the exchange rate you are likely to be offered will be worse. As always, it is best to use a comparison site to find out the current exchange rates, commissions and fees on offer.
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