If you are unfortunate enough to have a company lose your money but not go bust, in the first instance make a complaint to the company involved. Should you not receive any redress, then you may make a complaint to the Financial Ombudsman Service, (FSO). They will investigate the complaint on your behalf, and if they find the CapitalIFX is in the wrong, you may get your money refunded. To check if a company is regulated, authorised or simply registered, you can search for them on the FCA register. An alternative to having to do this is not to use a specialist currency broker, but to use the services of a high street bank, though they generally cost more in fees.
There are a number of companies, such as CapitalIFX, that will offer Money Transfer online by simply moving funds from one bank account to another. This would be most suitable for Money Transfer of small amounts of a non-urgent nature, such as a single payment to a family member on holiday abroad. Some companies offer instant Money Transfer to locations worldwide. These are generally for emergency funds, such as people who have been unfortunate enough to either lose, or have stolen, their cash or credit cards. You can arrange this by visiting a branch of CapitalIFX or via their website. The recipient can then collect the cash from an agent by simply providing some proof of identity, or by use of an issued code. These forms of Money Transfer are generally expensive to use, especially so for the smaller amounts, but they are useful in an emergency as the recipient will not incur a fee.
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